Careers at The Board of Pensions of the Presbyterian Church (U.S.A.)

Current job opportunities are posted here as they become available. Candidates from Presbyterian communities in the global south and other historic Presbyterian Communities of Color, preferably with theological training and fluency in languages other than English, are encouraged to apply.


Employer Services Lead

Department: Plan Operations
Office: Home Office
Location: Philadelphia, PA

Employer Services Lead

The Employer Services Lead reports to the Director, Customer Engagement and supports the Boardís mission to faithfully administer and deliver superior service to members and employers. As an integral member of the Plan Operations Team, this individual will lead a team of approximately 10 account managers in a call center environment. The Employer Services Lead will serve as the primary point of contact by consulting with employers for service related issues, practices, procedures, and benefits elections partnering in guiding the choices available through analysis and forecasting. The Employer Services Lead researches, interprets, and promotes the Benefits Plan and Assistance Program, supports onboarding meetings for new employers at client sites, facilitates employer related issues to grow membership, and consults on pricing review and determinations, billing, and the management of delinquent accounts. This individual also performs quality assurance reviews of completed calls and work performed by account managers, provides feedback on development enhancements for Plan Operations, and drives a culture of continuous process improvement into service delivery at all levels. The Employer Services Lead also serves as a resource for third party vendor questions, inquires, and concerns.

The Ideal Candidate Possesses

  • a bachelorís degree;
  • 5+ yearsí proven, progressively responsible management experience leading and developing a staff - preferably in a PeopleSoft benefits administration call center environment;
  • demonstrated experience with leading customer care technologies, including knowledge base, preferably Salesforce Service Cloud;
  • demonstrated understanding of service concepts and delivery methods;
  • the ability to travel occasionally to represent the Board of Pensions; and
  • an ability to thoroughly understand the Benefits Plan of the Presbyterian Church (U.S.A.), church polity, and the nature and expectations of our membership.

The Ideal†Candidate Strongly Desires to Serve the PC(USA) with

  • the ability to keep current with plan, program, and administrative changes;
  • the ability to develop and motivate a team, and work as part of a highly effective team;
  • the ability to take initiative and proactively support and anticipate employer needs;
  • excellent analytic and system literacy skills and a strong ability to review, analyze and make necessary recommendations;
  • the ability to build rapport with employers, remain calm and focused, and function effectively in a team environment;
  • the ability to comprehend, interpret, and communicate medical and benefits information in lay-personís terms;
  • excellent problem solving ability;
  • exceptional verbal, written and interpersonal communication skills;
  • an ability to work well with diverse groups and all levels of management;
  • an ability to thoroughly understand the Benefits Plan of the Presbyterian Church (U.S.A.), the Church polity, nature and expectations of our membership; and†
  • an interest and desire to serve the members of the Benefits Plan of the PC(USA).

The Ideal Candidate Would Receive††

  • medical and retirement benefits, plus Ö
    • a minimum of 22 daysí personal leave, plus sick time and paid holidays
    • employer matching contributions to 403(b)(9) plan
    • up to 70 percent tuition reimbursement
    • health and well-being resources;
  • satisfaction gained from working for a service-oriented employer; and
  • volunteer and other service opportunities in the community at large.

About the Board of Pensions

The Board of Pensions of the Presbyterian Church (U.S.A.) is committed to engaging the entire Church in becoming inclusive of diverse racial, ethnic, cultural, and language groups. As an agency of the Church, we share in and align with its values. Our staff is diverse in gender, ethnicity, religious beliefs, sexual orientation, and generation, reflecting the community around us. Our different perspectives foster creativity, and mutual respect enables us to execute the ideas that creativity generates.

Candidates from Presbyterian communities in the global south and other historic Presbyterian Communities of Color, preferably with theological training and fluency in languages other than English, are encouraged to apply.

View our We Serve video and see and hear from prospective colleagues at the Board of Pensions. If you believe you have the professional and personal credentials to join us as a colleague and would like to support the Board of Pensions as we serve more, serve better, and serve the Church, please visit pensions.org to view our current openings and apply.

The Board of Pensions of the Presbyterian Church (U.S.A.) is an equal opportunity employer.

The work environment is typical of an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. While performing the duties of this job the incumbent may expect to sit for prolonged periods of time. Close vision and manual dexterity are required to access data utilizing a personal computer or other electronic device. Occasional air, rail, and automobile travel will be expected.

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