Careers at The Board of Pensions of the Presbyterian Church (U.S.A.)

Current job opportunities are posted here as they become available. Candidates from Presbyterian communities in the global south and other historic Presbyterian Communities of Color, preferably with theological training and fluency in languages other than English, are encouraged to apply.

Cisco Systems Specialist

Department: Plan Operations
Office: Home Office
Location: Philadelphia, PA

Cisco Systems Specialist

The Cisco Systems Specialist reports to the Plan Operations Systems Lead and is responsible for supporting Plan Operations’ strong commitment to serving members by supporting system related activities with a problem solving, solution driven, member satisfaction focus. This individual serves as the primary resource for the Cisco Phone System within the Plan Operations call center, ensuring the overall telephony operations are working effectively. The Cisco Systems Specialist develops and configures telephony solutions, tests and documents enhancements of the phone system, administers system configurations, and creates reports and dashboards. Additionally, this individual supports other critical business systems including Salesforce and PeopleSoft, as well as corporate websites and critical business applications in quality assurance and system testing. This individual analyzes business processes and ensures effective system integrations with accurate data quality of plan information and member benefits eligibility to provide on-going recommendations for continuous improvement, increased operational effectiveness, and improved testing efficiencies.

The Ideal Candidate Possesses 

  • a bachelor’s degree;
  • strong demonstrated knowledge of Cisco Phone Systems and how it relates to the user experience within a Call Center;
  • hands on experience using Cisco UCCX Administrator, Cisco Quality Manager, and Cisco Historical reporting and Cisco Finesse, Cisco certification (a plus);
  • experience using Salesforce preferred and some practical experience in administration, application configuration, and reporting and testing (a plus);
  • strong demonstrated knowledge of Microsoft Office applications including Excel and Access, Word, and Teams;
  • experience with quality assurance and system testing;
  • excellent analytic and system literacy skills with an ability to review, analyze, and make necessary recommendations; and
  • excellent verbal, written, and interpersonal communication skills.

The Ideal Candidate Strongly Desires to Serve the Board of Pensions with an ability to

  • quickly learn and grasp new software and applications;
  • keep current with program, process, and administrative changes to the Benefits Plan;
  • work individually on projects and system testing and meeting appropriate deadlines;
  • work creatively as part of a highly motivated and effective team;
  • work well with diverse groups and all levels of management;
  • thoroughly understand the Benefits Plan of the Presbyterian Church (U.S.A.), the Church polity, nature and expectations of our membership; and
  • an interest and desire to serve the members of the Benefits Plan of the PC(USA).

The Ideal Candidate Would Receive  

  • medical and retirement benefits, plus …
    • a minimum of 22 days’ personal leave, plus sick time and paid holidays
    • employer matching contributions to 403(b)(9) plan
    • up to 70 percent tuition reimbursement
    • health and well-being resources;
  • satisfaction gained from working for a service-oriented employer; and
  • volunteer and other service opportunities in the community at large.

About the Board of Pensions

The Board of Pensions of the Presbyterian Church (U.S.A.) is committed to engaging the entire Church in becoming inclusive of diverse racial, ethnic, cultural, and language groups. As an agency of the Church, we share in and align with its values. Our staff is diverse in gender, ethnicity, religious beliefs, sexual orientation, and generation, reflecting the community around us. Our different perspectives foster creativity, and mutual respect enables us to execute the ideas that creativity generates.

Candidates from Presbyterian communities in the global south and other historic Presbyterian Communities of Color, preferably with theological training and fluency in languages other than English, are encouraged to apply.

View our We Serve video and see and hear from prospective colleagues at the Board of Pensions. If you believe you have the professional and personal credentials to join us as a colleague and would like to support the Board of Pensions as we serve more, serve better, and serve the Church, please visit to view our current openings and apply.

The Board of Pensions of the Presbyterian Church (U.S.A.) is an equal opportunity employer.

The work environment is typical of an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. While performing the duties of this job the incumbent may expect to sit for prolonged periods of time. Close vision and manual dexterity are required to access data utilizing a personal computer or other electronic device.

Applicant Tracking System Powered by ClearCompany HRM Applicant Tracking System