Careers at The Board of Pensions of the Presbyterian Church (U.S.A.)

Current job opportunities are posted here as they become available. Candidates from Presbyterian communities in the global south and other historic Presbyterian Communities of Color, preferably with theological training and fluency in languages other than English, are encouraged to apply.


Member Service Representative

Department: Plan Operations
Office: Home Office
Location: Philadelphia, PA

Member Service†Representative

The Member Service†Representative reports to the Plan Services Lead and provides superior service to members and employers as a part of the Plan Operations Team. The Member Service Representative responds to member questions and inquiries received via telephone, email, or portal, and processes transactions using expertise, tools, and technology. This individual researches, interprets, and shares accurate and complete Benefits Plan information with members, and provides Benefits Connect technical support to help them make informed and timely decisions about their benefits, ensuring plan members can fully utilize the benefits, programs, and services available to them. The Member Service†Representative also provides assistance with Employer Agreements, ensures compliance with procedures, and demonstrates sensitivity to members while maintaining accuracy and production standards. This individual interacts collaboratively and effectively with other teams and escalates complex requests and questions to specialized support staff as needed.†

The Ideal Candidate Possesses

  • three or more years of experience in a benefits related customer service position;
  • an ability to keep current with program, process and administrative changes relative to the Benefits Plan, demonstrating a high level of knowledge and awareness to plan members;
  • one or more years of prior call center experience;
  • basic typing and 10 key pad experience; and
  • an ability to comprehend, interpret and communicate medical, benefits/insurance information in lay-personís terms.

The Ideal Candidate Strongly Desires To Serve the PC(USA) with

  • an ability to work as an effective team member;
  • excellent verbal, written and interpersonal communication skills;
  • exceptional attention to detail, along with excellent research and analytical skills;
  • an ability to understand the special needs of Benefits Plan members and relate effectively over the telephone in a caring manner;†
  • a strong desire to listen, identify issues, formulate alternatives, and make appropriate decisions;
  • a willingness to work overtime or modified hours when required; and
  • an ability to thoroughly understand the Benefits Plan of the Presbyterian Church (U.S.A.), church polity, and the nature and expectations of our membership.

About the Board of Pensions

The Board of Pensions of the Presbyterian Church (U.S.A.) is committed to engaging the entire Church in becoming inclusive of diverse racial, ethnic, cultural, and language groups. As an agency of the Church, we share in and align with its values. Our staff is diverse in gender, ethnicity, religious beliefs, sexual orientation, and generation, reflecting the community around us. Our different perspectives foster creativity, and mutual respect enables us to execute the ideas that creativity generates.

Candidates from Presbyterian communities in the global south and other historic Presbyterian Communities of Color, preferably with theological training and fluency in languages other than English, are encouraged to apply.

View our We Serve video and see and hear from prospective colleagues at the Board of Pensions. If you believe you have the professional and personal credentials to join us as a colleague and would like to support the Board of Pensions as we serve more, serve better, and serve the Church, please visit pensions.org to view our current openings and apply.

The Board of Pensions of the Presbyterian Church (U.S.A.) is an equal opportunity employer.

The work environment is typical of an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. While performing the duties of this job the incumbent may expect to sit for prolonged periods of time. Close vision and manual dexterity are required to access data utilizing a personal computer or other electronic device.

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