We’re the Board of Pensions, an agency of the Presbyterian Church (U.S.A.) that takes pride in offering a robust range of benefits and services to PC(USA) churches, agencies, mid councils, and affiliated employers — including educational institutions, camps, conference centers, retirement and senior housing communities, and human services organizations.
As a nonprofit defined by faith, we are committed to mutual care and wholeness for all who serve church and affiliated employers — including those servants at the Board of Pensions, who work to carry out our mission. If you share our values and want to join an organization that is making intentional strides on its diversity, equity, and inclusion journey, and has been recognized regionally as one of the area’s healthiest and best places to work, consider joining our culture and tradition of service.
Current job opportunities are posted here as they become available. Candidates with theological training and fluency in languages other than English, are encouraged to apply.
Join our Mission.
Department: | Plan Operations |
Office: | Onsite Tuesday – Thursday; digital Monday and Friday |
Location: | Philadelphia, PA |
The role:
The Director, Customer Experience and Data Integrity reports to the Vice President, Customer Experience & Change Management and is responsible for providing strategic direction to Plan Operations and executing initiatives to ensure the satisfaction of external and internal customers. This includes implementing effective and efficient processes, maintaining accurate and reliable data, optimizing functional systems, and ensuring quality service through process and performance audits. Collaborating with the Customer Engagement and Business Systems teams, the Director will lead efforts to enhance systems, processes, and tools needed to ensure successful service delivery. Creating a collaborative team environment and fostering a strong culture of continuous improvement are essential aspects of this role, with a specific emphasis on modernizing and enhancing the customer experience.
What you will do:
What you need to succeed in the role:
We offer a generous benefits package for eligible employees.
Our recruiting process is simple.
If you’re interested in a role at the Board of Pensions, apply online at pensions.org. If your skills match an open position, one of our recruiters will set up a phone or Microsoft Teams interview to discuss your interests, background, and skills. They’ll also answer any questions you might have. If you are selected to continue with the recruitment process, you will meet the hiring manager and other relevant team members.
To protect the health of our staff, we encourage everyone to receive FDA-approved vaccinations that may reduce the spread of certain infectious diseases, such as the flu and COVID-19.
We are an Equal Opportunity Employer.
The Board of Pensions of the Presbyterian Church (U.S.A.) is proud to be an equal opportunity employer We value diversity, equity, and inclusion and do not discriminate based on race; color; sex; national origin; age; pregnancy, childbirth, or a related medical condition; military/veteran status; marital/domestic partner status; physical or mental disability; medical condition; religion or religious affiliation, except where determined to be a bona fide occupational qualification; sexual orientation; gender; gender identity or expression; genetic information; ancestry; or any other category protected by applicable federal, state, or local law.